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Refund and Cancellation Policy

Last Updated: January 5, 2026

Thank you for choosing ShopGPT Pro. We are committed to providing a reliable service to optimize your e-commerce operations. By installing or purchasing a subscription to ShopGPT Pro on any platform, you agree to the terms outlined below.

1. General Policy: All Sales Final

Payments for ShopGPT Pro are non-refundable. Consistent with industry standards for B2B and SaaS (Software as a Service) products, we do not offer refunds or credits for:

  • “Change of mind” or dissatisfaction with the product features.
  • Incompatibility with a specific store theme or setup (unless caused by a proven technical bug on our end).
  • Lack of usage (e.g., the app was installed but not used).
  • Failure to cancel the app before the next billing cycle begins.
  • If you uninstall or cancel the app, your subscription will not renew, but no refunds will be issued for the remainder of the current billing period.

2. Qualifying Refund Exceptions

We value fairness and will issue a full refund only in the event of a verified billing or technical error:

  • Duplicate Charges: You were accidentally billed twice for the same billing cycle due to a technical error.
  • Billing After Cancellation: You were charged for a renewal after you successfully uninstalled the app or received a cancellation confirmation.
  • Major Technical Defect: The app fails to function as described, and our support team was unable to resolve the issue within a reasonable timeframe (requires a documented support ticket).

> Note: To be eligible for a refund under these exceptions, you must contact us within 14 days of the transaction date.

3. How to Request a Refund

To initiate a refund request for any platform (Shopify, WooCommerce, BigCommerce, Ecwid, or Mobile), please follow these steps:

  1. Email Us Directly: Send all refund requests to info@shopgptpro.com.
  2. Subject Line: Please use the subject line: “Refund Request – [Your Store Name]”.
  3. Required Details: In the body of the email, you must include:
  4. Your Store URL (e.g., mystore.myshopify.com).
  5. The email address associated with your account.
  6. A screenshot of the specific charge or error.
  7. A brief explanation of the billing error (see Section 2).
  8. We review all claims sent to this address within 3 business days.

4. Platform-Specific Billing Nuances

While all requests should be sent to info@shopgptpro.com, the method in which you receive your funds depends on the platform you use:

A. Shopify, BigCommerce, and Ecwid Users

If we approve your refund request, we will trigger the refund through the respective platform’s partner dashboard.

  • Note: Platforms like Shopify typically process app refunds as Application Credits applied to your next monthly invoice. They generally do not refund the money back to your credit card. ShopGPT Pro does not control this platform policy.

B. WooCommerce Users

  • Direct Purchases: Refunds are processed back to your original payment method (Stripe/PayPal).
  • Marketplace Purchases: If you bought via the official WooCommerce marketplace, we will guide you on how to finalize the request through their dashboard after we approve it via email.