Refund Policy
Refund and Cancellation Policy Β· Last Updated: June 2, 2026
1. General Policy
"Unless required by applicable law, all transactions are non-refundable and non-exchangeable." Refunds won't be provided in cases showing fraud, refund abuse, or manipulative behavior.
2. Discretionary Refunds
Paddle may choose to issue refunds if requested within 14 days of purchase. Meeting this deadline doesn't guarantee approvalβeach case receives individual review based on product type, request justification, and service usage.
3. Statutory Withdrawal Rights
Regional consumer protection laws override this policy where applicable:
- EU/EEA/Switzerland/UK: 14-day withdrawal right for digital content (if not downloaded/used with consent waiver)
- Turkey/Israel: 14-day statutory withdrawal right
- South Korea/Brazil/China/Canada: 7-day unconditional cancellation right
- Singapore: 5-day cancellation right after delivery or first access
Requests must be made within the applicable period from transaction date.
4. Refunds for Technical or Product Defects
Contact support first for persistent technical issues or material defects preventing feature access. Unresolved issues may qualify for refunds under consumer protection laws.
5. Cancellations
Subscribers may cancel anytime. "Upon cancellation, your subscription will not renew and you will retain access to the service until the end of your current billing period."
6. How to Request a Refund
Submit requests via the Help Form with store URL, account email, and transaction date/order ID for review and Paddle coordination.
7. Contact Information
Reach out through the Help Form for billing or refund questions.